Technical Support Manager

Job Category:
|  Posted on:
|  Job Type:
Full -Time

Technical Support Manager

Full -Time
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We are  currently recruiting for the role of Technical support manager for a FinTech firm in Nigeria.

Please see below job description for technical support manager role:

Responsibilities :

•    Act as bridge between post sales operations and engineering
•    Developing tools for support -help desk systems, chat systems, etc
•    Resolve all client complaints to satisfaction of clients involved
•    Lead for tech support and service issues, strategy and approach
•    Manage a tech support team and build competence
•    Providing Tier 2 support/Triage for customer issues
•    Prioritize technical issues/escalate when necessary
•    Develop technical training material for operations team -videos, FAQ libraries etc
•    Document and maintain up to date list/progress of customer issues
•    Work with other stakeholders to develop processes/SLA for compliant resolution

Education Qualification:

BSc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)

Professional Qualification:

Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.


Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.

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